Stress and burnout are not the same thing. And while we know that stress often leads to burnout, it’s possible to handle the onslaught of long hours, high pressure, and work crises in a way that safeguards you from the emotional exhaustion, cynicism, and a lack of confidence in one’s abilities that characterizes burnout. The key is tapping into your emotional intelligence.
This is what one of us (Kandi) discovered in a recent study (“Leading Through Burnout”) where we assessed 35 chief medical officers (CMOs) at 35 large hospitals for their level of stress and tried to determine what, if anything, they do to deal with burnout. The findings surprised us: despite the fact that an overwhelming 69% of the CMOs described their current stress level as severe, very severe, or worst possible, the majority were not burned out according to the Maslach Burnout Inventory. In our interviews with these CMOs, we found a common theme to what kept their stress under control: emotional intelligence.
As one of us (Annie) has written about before, research suggests that emotional intelligence (EI) supports superior coping abilities and helps people deal with chronic stress and prevent burnout.
Emotional self-awareness, one of the components of EI, for example, allows us to understand the sources of our frustration or anxiety and improves our ability to consider different responses. Self-management, another EI competency, allows us to stay calm, control impulses, and act appropriately when faced with stress. Conflict management skills allow us to channel our anxiety and emotions into problem-solving mode rather than allowing the situation to bother us—or keep us up all night. Empathy also helps to fight stress. When we actively try to understand others, we often begin to care about them. Compassion, as with other positive emotions, can counter the physiological effects of stress. And, attuning to other people’s perspectives, attitudes, and beliefs contributes to our ability to gain trust and influence others. This, on a very practical level, often means we get the help we need before stress spirals into burnout.
